Updated February 26, 2025: We have started the rollout of Teams SMS in Calling Plans for US (incl. Puerto Rico) and Canada customers. This capability would enable customers to send and receive SMS natively in Teams.
We are first releasing the SMS experience in Teams Admin center to allow admins to get started with the Brand and Campaign approval process. Following this, we will start to release Teams client which is expected to be fully released by first week of March. Below please find the documentation for reference.
Coming soon for Microsoft Teams: We will roll out SMS chat in calling plans for customers in the United States and Canada. This capability would enable customers to send and receive SMS natively in Teams. This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for iOS/Android.
This message is associated with Microsoft 365 Roadmap ID 470999.
When this will happen:
General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by late February 2025.
How this will affect your organization:
Admins can enable SMS for users who have calling plans. Users will start to see PSTN (public switched telephone network) contacts in various search areas to start a SMS chat in Teams.
This change will be available by default.
What you need to do to prepare:
This rollout will happen automatically by the specified date. However, to enable numbers with SMS, admin action is required for 10DLC (10-digit long code). We will be enabling the admin experiences and Teams experiences by the specified date.
Documentation for reference:
- Planning for SMS in Microsoft Teams – Microsoft Teams | Microsoft Learn
- Create a Brand for SMS in Microsoft Teams – Microsoft Teams | Microsoft Learn
- Set up a Campaign for SMS in Microsoft Teams – Microsoft Teams | Microsoft Learn
- Enable and manage SMS in Microsoft Teams – Microsoft Teams | Microsoft Learn
- Example privacy policy and terms and conditions template – Microsoft Teams | Microsoft Learn
- Microsoft’s SMS Messaging Policy – Microsoft Teams | Microsoft Learn
- Send and receive SMS in Microsoft Teams – Microsoft Support